The Journey Recommendations & Policies
Make the most of your time with us.

Here are a few guidelines to help you feel at ease and to gain the greatest benefit from your experience.

PREPARATION- For spa treatments, don't eat a heavy meal at least one hour before appointment.  Always drink plenty of water before and after any treatment.  Please come with an attitude to enjoy.

ARRIVALS- Please arrive 10-15 minutes prior to your appointment to relax and breathe! If this is your first experience with us you need to fill out confidential health and skincare forms. Please disclose any health concerns or medications to insure your well being.

APPOINTMENTS- We encourage you to reserve your next visit prior to leaving the spa. This helps to eliminate last minute scheduling. A valid credit card number is required at the time of booking.

GIFT CARDS- Show that special someone how much you care! The Journey Spa & Wellness Gift Card can set them on the right path. With the gift of skincare, massage therapy or wellness, a gift card is perfect for any occasion, service, or amount. Give us a call at 714.628.0000 or 877.576.9772 and we can hold or ship your gift card right away. Gift cards may be used for products or services only and are non-refundable.

CANCELLATIONS- If you need to reschedule, please provide at least 24 hours notice for any single service (48 hour notice for any multiple service or spa package) Appointments will be charged in full if not cancelled within the designated time. Booking an appointment constitutes acknowledgement of these terms.

RETURNED CHECKS-All returned checks are charged a $20 handling fee.

GRATUITIES- Your spa fee, or gift card does not include an appreciation for the therapist (unless noted). Please feel free to leave the gratuity you consider appropriate in an envelope at the front desk in the envelope provided.

PRODUCT RETURNS- Spa credit for products returned with a receipt within 15 days of purchase.

SPA ETIQUETTE- In order to preserve a relaxing environment for all, we ask you to please speak softly and turn off all cell phones and pagers. Children are not allowed in the spa area without an appointment.

SPA WEAR-All services are done discreetly. In most cases you will remain in your treatment room. If needed, you will be provided with a robe and slippers. For scalp therapy treatment, please bring a hat or scarf to extend the nourishment time. For body bronzing, please inquire for dos and don’ts list. Please come prepared to relax!

PERSONAL PROPERTY- We are not responsible for loss or damage of any personal articles or property.

CHILDREN- Allowed in spa area by appointment only.